1 Player Protection Tools
malbat operates on the fundamental belief that gambling should be an enjoyable pastime — not a compulsion or a financial burden. To support this belief, we have built a comprehensive suite of player protection tools that are available to every registered user on the platform, free of charge, at any time. These tools are not hidden in obscure settings menus; they are accessible directly by contacting our support team at [email protected], and our team will activate any tool you request promptly.
The tools available to malbat players in Bangladesh include deposit limits, loss limits, wager limits, session time limits, reality check notifications, cooling-off periods, and full self-exclusion. Each tool is designed to give you a different degree of control depending on your situation. You do not need to explain or justify your reason for requesting any of these tools — our team will act on your request without question.
2 Deposit Limits
A deposit limit is the single most effective tool for keeping your gambling spend under control. malbat allows you to set a maximum deposit amount on a daily, weekly, or monthly basis in Bangladeshi Taka (৳). Once a limit is in place, the platform will automatically block any deposit attempt that would exceed your chosen threshold within that period.
| Limit Type | Period | Takes Effect | Increase Allowed After | Decrease Allowed |
|---|---|---|---|---|
| Daily Deposit Limit | 24 hours (rolling) | Immediately | 7 days | Immediately |
| Weekly Deposit Limit | 7 days (rolling) | Immediately | 7 days | Immediately |
| Monthly Deposit Limit | 30 days (rolling) | Immediately | 7 days | Immediately |
It is important to note that reducing a deposit limit takes effect immediately, while any request to increase a limit is subject to a mandatory 7-day waiting period. This asymmetry is intentional — it ensures that impulsive decisions made during a losing streak cannot instantly undo the protections you have put in place. To set or modify a deposit limit, contact [email protected] with your registered username and your requested limit amount.
3 Time-Out and Cooling-Off Periods
If you feel you need a short break from gambling but are not yet ready to commit to a full self-exclusion, a time-out is the right option for you. malbat offers the following time-out durations:
- 24 hours — a brief reset after an intense session;
- 7 days — a one-week break to reassess your habits;
- 30 days — a monthly cooling-off period to regain perspective;
- 42 days (6 weeks) — an extended pause for players who need more time.
During a time-out period, your malbat account will be fully suspended. You will not be able to log in, deposit, place bets, or access any game on the platform. All promotional emails and notifications will be suppressed for the duration of the time-out. Your account and balance will be preserved and will be accessible again once the time-out expires.
To activate a time-out, email [email protected] from your registered email address, specifying the duration you require. The time-out will be activated within 24 hours of your request being received.
4 Self-Exclusion Programme
Self-exclusion is a formal commitment to stop gambling on malbat for an extended period. It is the strongest protection tool available and is designed for players who have identified that their gambling is causing harm to their financial situation, relationships, or mental health. malbat treats self-exclusion requests with the highest priority and will activate your exclusion as swiftly as possible.
Important Notice on Self-Exclusion
Self-exclusion is a serious commitment. Once activated, it cannot be reversed before the end of the chosen period — no exceptions. malbat strongly advises players requesting self-exclusion to carefully consider the duration they need. If you are in crisis, please choose the longest period available, or opt for permanent exclusion. Your wellbeing matters more than your account activity.
Available self-exclusion periods at malbat are:
- 6 months — suitable for players who need a substantial break;
- 1 year — a full year away from all malbat gambling activity;
- 2 years — for players who need an extended period of recovery;
- 5 years — a long-term commitment to stopping gambling;
- Permanent exclusion — irreversible closure of your malbat account.
During any self-exclusion period, malbat will: close your account immediately, block all deposits and betting activity, suppress all marketing communications, and retain your account balance securely for withdrawal once your exclusion ends (or immediately for permanent exclusion). To request self-exclusion, send an email to [email protected] with the subject line SELF-EXCLUSION REQUEST, your registered username, and your chosen exclusion period.
How to request self-exclusion or any protection tool:
Use the subject line that matches your request: "DEPOSIT LIMIT REQUEST", "TIME-OUT REQUEST", or "SELF-EXCLUSION REQUEST". Send from your registered email address.
State your malbat username, the type of limit or exclusion you are requesting, and the specific amount or duration you require.
Our responsible gaming team will process your request and send you a written confirmation once the tool has been activated on your account. For self-exclusion, the account is suspended as quickly as possible — typically within a few hours of receiving your request.
If you have a balance at the time of self-exclusion, our team will guide you through the withdrawal process so your funds are returned to your registered bKash, Nagad, or Rocket account promptly.
5 Recognising Warning Signs of Problem Gambling
Problem gambling can affect anyone — it is not a reflection of personal character or willpower. The first step to getting help is recognising that a problem exists. The following are common warning signs that your gambling may be moving beyond healthy recreation. If you recognise several of these in yourself or someone you know, we encourage you to take action immediately by using our protection tools or contacting support.
- Spending more money on gambling than you can afford to lose
- Chasing losses by placing larger or more frequent bets
- Borrowing money or selling possessions to fund gambling
- Neglecting work, family, or social responsibilities to gamble
- Feeling anxious, irritable, or depressed when not gambling
- Lying to family or friends about how much time or money you spend gambling
- Using gambling as a way to escape stress, depression, or other problems
- Repeatedly trying and failing to cut down or stop gambling
- Gambling with money set aside for essential expenses such as rent or food
- Feeling that you need to gamble with increasingly large amounts to feel excitement
6 Self-Assessment Checklist
Answer the following questions honestly. If you answer "yes" to three or more, we strongly recommend activating a deposit limit, time-out, or self-exclusion, and speaking with a professional counsellor.
Have you ever gambled with money that was intended for essential living expenses such as bills, food, or rent?
Have you ever felt the need to bet larger and larger amounts of money to experience the same level of excitement?
Have you ever tried to win back money you have lost by continuing to bet (chasing losses)?
Have you ever hidden your gambling activity from family members, friends, or a partner?
Has gambling ever caused you significant stress, anxiety, guilt, or feelings of depression?
Have you ever borrowed money, sold items, or taken out a loan specifically to gamble?
Have you ever missed work, family events, or other important commitments because of gambling?
Have you ever made repeated unsuccessful attempts to control, cut back, or stop gambling entirely?
7 Getting Help — Support Resources
You do not have to face problem gambling alone. malbat's support team is available to help, and there are professional resources available for players across Bangladesh. Reaching out for help is a sign of strength, not weakness. The following resources are available to any player who needs support:
8 Underage Player Protection
malbat operates a strict 18+ only policy. No person under the age of 18 years is permitted to register, deposit, or participate in any game or betting activity on the malbat platform. This policy is enforced through age confirmation at registration and through mandatory KYC identity verification, which requires government-issued proof of age for all accounts.
malbat strongly recommends that parents and guardians in Bangladesh take the following steps to prevent underage access to online gambling platforms:
- Use parental control software on shared devices and family computers;
- Do not share passwords or account credentials with children or younger siblings;
- Log out of your malbat account after every session on any shared device;
- Talk to children and teenagers openly about the risks of gambling;
- Enable device-level content restrictions where available on Android and iOS.
If you suspect that a person under 18 has created a malbat account, please report this immediately by emailing [email protected] with all relevant details. malbat will investigate immediately, close the account, and return any deposited funds to the payment source.
malbat also commits to never directing any marketing material — including promotional offers, bonus advertisements, or social media campaigns — toward individuals under the legal gambling age. All marketing materials produced by malbat are reviewed to ensure they do not appeal to minors.
9 Common Questions About Responsible Gaming
How quickly will malbat activate my self-exclusion?
malbat treats self-exclusion requests as urgent. Upon receiving your request at [email protected], our team will begin processing it immediately. In most cases, self-exclusion is activated within a few hours. You will receive a written confirmation email once the exclusion is live. While processing is underway, we recommend refraining from any further gambling activity.
Can I reverse a self-exclusion before it expires?
No. Self-exclusion is an irrevocable commitment for the duration you have chosen. malbat will not lift a self-exclusion early under any circumstances — this rule exists specifically to protect you during vulnerable moments. If your exclusion period has fully expired and you wish to reactivate your account, you will be required to undergo a re-evaluation process before any access is restored.
Will malbat still send me promotional emails during a time-out or self-exclusion?
No. All marketing communications — including bonus offers, promotional emails, SMS alerts, and push notifications — are suppressed immediately when a time-out or self-exclusion is activated. If you receive any marketing communication after your exclusion has been confirmed, please report it to [email protected] immediately so it can be investigated.
What happens to my balance if I request self-exclusion?
Any balance remaining in your malbat account at the time of self-exclusion is preserved securely. Our support team will guide you through withdrawing your funds to your registered bKash, Nagad, or Rocket account. For permanent exclusions, withdrawal is processed as part of the account closure procedure. Funds are never forfeited as a result of a responsible gaming request.
Is my responsible gaming request kept confidential?
Yes, entirely. Your decision to use any responsible gaming tool — whether a deposit limit, time-out, or self-exclusion — is handled with strict confidentiality. This information is accessible only to malbat's responsible gaming and compliance team and is never shared with third parties or used in any marketing or profiling activity.
Can I set a loss limit instead of a deposit limit?
Yes. In addition to deposit limits, malbat can apply a loss limit — a cap on the total amount you are permitted to lose within a defined period. Contact [email protected] to discuss the specific limit type that best fits your situation. Our team will advise you on all available options and help you choose the most appropriate protection for your circumstances.